Self-exclusion procedure
We take self-exclusion requests seriously and process them immediately upon verification. This irreversible action demonstrates our commitment to player protection and responsible industry practices.
- 📧 Email support-en@Winwin.bet from your registered address
- 📝 Clearly state your intention: temporary suspension or permanent closure
- 👤 Provide your account username and reason for self-exclusion
- ⏱️ For temporary exclusion, specify duration between 24 hours and one year
- ✋ Confirm understanding that self-exclusion cannot be reversed until the period expires
- 📨 Receive confirmation email within 24 hours with effective date
Keep in mind that during self-exclusion, we cannot reverse the block under any circumstances. This policy protects vulnerable players from impulsive decisions. For permanent exclusion, a mandatory 48-hour cooling-off period applies before finalization. All pending withdrawals process normally before the exclusion takes effect.
